LINE OA for Towing & Roadside Assistance Companies
A rich menu with a “Need a tow now” button, an approved reply card that asks for the customer's location and photos with a Call us button, and a 24/7 keyword bot that hands the chat to your dispatcher. Made with AI in minutes, for tow operators who take jobs on LINE.
50 free credits at sign-up, no card needed: enough for one AI rich menu and 5 reply cards. Then one-time credit packs, no subscription, and credits don't expire.
Where tow jobs get lost in the chat
A stranded driver wants three answers fast: will someone reply, how much, and how long
“Where are you exactly?”
Customers describe the spot in words (“just past the petrol station, before the bridge”). A LINE location pin is exact, but most people don't think of sending one unless you ask.
The same five questions, every job
Which car, what happened, where to, does it start, do the wheels turn. Dispatchers type them again and again while the customer waits on the roadside.
Price first, or they call someone else
“How much?” is often the first message. Without a clear explanation of how you charge, customers shop around or argue about the bill at drop-off.
Messages at 2 a.m. while the driver is out
Night and holiday requests arrive when nobody is watching the chat. Silence sends the customer to the next number in the search results.
What LineBot.pro sets up for a towing company
Everything below is in the app today; LINE OA Manager does the rest
A rich menu built for emergencies
Four big buttons: Need a tow now, Price estimate, Coverage area and Contact. Each sends a text your bot answers or opens your own page (area map, rate sheet). Four buttons use 2500×1686 (2×2), a layout LINE OA Manager has a template for, and you upload it there. More on the AI rich menu maker.
The “send us your location” card
The reply to “need a tow”: a 1200×675 image, short instructions (tap + → Location → Share, then send 2–3 photos of the car) and a Call us button with your number. More on the AI rich message maker.
24/7 keyword bot
Up to 8 topics × 15 keywords (breakdown, accident, flat battery, price, area, night), each answered with a card you approved, at 0 credits per reply. Optional AI routing for unusual wording costs 1 credit per message checked, with a daily cap, and it never writes its own answers or prices. More on the LINE chatbot.
Straight to your dispatcher
The bot doesn't read location pins or photos: they land in LINE OA Manager chat, where your dispatcher replies with the price and arrival time. Words like “human” or “real person” (editable, with Thai, Japanese and Chinese defaults) pause the bot for that customer.
A price card that explains, not promises
One card that shows how you charge (base fee, distance, vehicle, time of day, on-site work, tolls) with a button to your rate sheet. The numbers are yours; the AI only designs the card.
Campaigns for quiet weeks
Before long holidays, send a “save our 24-hour number” card to all friends, or a coverage update to a pasted list of partners' LINE user IDs, now or scheduled. Sending costs 0 credits; LINE's message quota applies. More on LINE broadcasts.
How a tow request runs on LINE
From the first tap to the review request
- 1
The customer taps “Need a tow now”
The rich menu button sends the text “need a tow”, and the bot instantly replies with your location card.
- 2
Location pin and photos
The customer taps + → Location in the chat, shares the pin, then sends photos of the car. The bot leaves these to people: your dispatcher sees them in LINE OA Manager (turn on chat notifications in the LINE Official Account app).
- 3
A person confirms price and arrival time
The dispatcher checks the vehicle, destination and price in the chat and gives an arrival time. Copy-ready messages are in our towing business guide.
- 4
A call when it's faster
The Call us button on the card opens the phone dialer with your number. Plenty of customers still prefer to talk, and that's fine.
- 5
Delivered, then a review link
After drop-off, send a thank-you message with a link to your Google review page.
The price card: how towing is usually priced
Spell out these parts and most price arguments are over before the truck leaves
Base fee
What it covers: hook-up and the first few kilometres. Say how many.
Distance
The rate per extra kilometre, and where you start counting (your yard or the pick-up point).
Vehicle
Motorbike, car, pickup or SUV, van, low or high-value cars, EVs that need a flatbed.
Time
Night, weekend and holiday rates, if you charge them.
On-site work
Winching out of a ditch, overturned vehicles, basement car parks, locked wheels.
Extras
Tolls, waiting time, storage.
Published rates follow the same logic: a KTC guide to Thai slide-truck prices (updated July 2025) describes a starting fee for the first 10–15 km plus a per-km rate; JAF's non-member rates in Japan combine a basic fee that is higher at night, work fees and a per-km towing fee; and on Taiwan's national freeways, the Freeway Bureau has towing, waiting time and on-site work itemised separately. Put in your own rates: LineBot.pro never invents prices.
Made for how towing works in Thailand, Japan and Taiwan
Thailand: search Google for “รถสไลด์” (slide-on tow truck) and most results are local operators and Facebook pages showing a phone number next to a LINE ID (checked October 2026). A LINE OA with a clear menu and a price card stands out from a bare LINE ID.
Japan: most roadside jobs are dispatched by insurers and assistance companies, a network that the roadside-industry job site 24ROAD describes as saturated. A LINE official account is your own channel for direct customers and local dealers, used-car shops and rental offices.
Taiwan: towing prices are under scrutiny. In June 2026 the transport ministry proposed a standard towing contract that caps base and mileage fees and requires every fee item to be published (UDN, 30 June 2026). A transparent price card on LINE fits that direction.
Facts, not promises
Product facts as of October 2026. LINE charges its own message fees by OA plan; replies to customers don't count.
Saturday 23:10, a pickup breaks down on the ring road. The driver taps Need a tow now, gets your card, shares his location and two photos. Your dispatcher sees them in LINE OA Manager, replies with the price and a 35-minute arrival time, and the driver taps Call us to confirm. After drop-off he gets a thank-you message with your review link.
Need a job form, dispatch board or GPS link on LINE?
Tell us how you take jobs today. We scope custom LINE work (Messaging API, LIFF) and reply by email.
Frequently asked questions
Is there a LINE OA tool for towing and roadside assistance companies?
Can the bot read the customer's location pin and photos?
Can a rich menu button call our phone number?
Will the AI quote prices to customers?
What does it cost?
Can garages, dealers or insurers send us jobs through LINE?
Related guides
Put a “Need a tow now” button in your customers' LINE
Create the rich menu free, then set up the keyword bot and your location card. Need a job form, dispatch board or GPS link? Tell us below.