LineBot.pro
LINE OA by industry

LINE OA for Clinics: Clear Answers, Day and Night

Give patients a rich menu for booking, services, prices and directions, publish notices and check-up packages as AI-made cards, and answer routine questions 24/7 — only with replies your clinic approved. The AI never writes medical answers.

Create your rich menu freeSee pricing
4
content languages: Thai, English, Japanese, Chinese
24/7
replies you approved — never AI-written
1
credit per AI-routed message, with a daily cap

These figures describe the product (sizes, limits, credit costs), not promised results. LINE charges its own message fees by OA plan.

What clinics can do with LineBot.pro

Everything below is in the app today, with examples for your business.

A rich menu patients understand

Buttons like Book an appointment, Services & prices, Doctors' schedule, Map and Contact. Booking opens your existing booking page or form; the others open your pages or send a text your bot answers.

Rich Menu Maker

Notices and check-up packages

Holiday hours, vaccination days or a check-up package as a rich message: a 1200×675 image, headline, text, one button and an optional Call us button.

Rich Message Maker

Only answers you approved

Every reply is a card your team wrote and checked. Optional AI routing only chooses among those cards (1 credit per message, daily cap) — it never writes free-form medical answers.

LINE Chatbot

Routine questions, 24/7

Up to 8 topics × 15 keywords: opening hours, parking, prices, accepted insurance, documents to bring. Keyword replies cost 0 credits and run around the clock.

Staff step in when it matters

Messages with phrases like “real person” pause the bot for that patient, so staff answer personally. Resume automation from the automation page when you're done.

Appointments and records stay in your systems

LineBot.pro isn't an appointment or patient-record system and sends no per-patient reminders. Link your booking page from the menu; for integration with your clinic system, ask for custom LINE development.

LINE API Development

Examples you can copy

Everyday situations and how your LINE OA handles them

Booking through your existing system

The Book an appointment button opens the booking page or form you use today, so your front desk keeps a single schedule.

Holiday hours before Songkran

Make a notice card and schedule it a few days before the holiday; it reaches every friend at the time you set.

Patients who don't read Thai

Make cards in English, Japanese or Traditional Chinese by writing your request in that language. Default handoff phrases already cover English, Thai, Japanese and Chinese.

“Are you open on Sunday?” late at night

A message containing “Sunday” or “open” gets your opening-hours card at once. Anything outside your topics waits for your team.

Putting it together: one day on your LINE OA

Saturday 21:00: a patient asks whether you're open on Sunday and gets your opening-hours card. Another describes symptoms — that matches no topic, so the bot stays silent and your nurse replies personally on Monday morning.

Clinic example

Illustrative example of how the features fit together — not a customer quote.

Frequently Asked Questions

Will the AI give medical advice to patients?
No. The bot only sends replies your clinic wrote and approved — opening hours, services, prices, how to book, directions. Optional AI routing only picks one of those replies; it never writes its own answer. Symptom questions that match no topic get no automatic reply and wait for your staff.
Can patients book appointments on LINE with LineBot.pro?
LineBot.pro has no appointment calendar. The “Book an appointment” button opens your current booking page or form, or sends a text that triggers your booking card with a “Call us” button. Booking connected to your clinic system can be built as custom LINE API development.
Can we reach patients who don't read Thai?
Yes. Cards can be made in English, Japanese or Traditional Chinese as well as Thai — write your request in that language (there is no automatic translation). For reply ideas, see LINE OA auto-reply examples.
How much does LineBot.pro cost for a clinic?
Sign-up gives 50 free credits, no card needed — enough for 5 AI rich menus. A rich menu costs 10 credits, a rich message 8, a banner 8. Keyword replies and sending campaigns cost 0 credits; AI routing costs 1 credit per message it checks, with a daily cap you set. After that, buy one-time credit packs — no subscription, and credits don't expire (pricing). LINE charges its own message fees by OA plan: see LINE OA pricing 2026.
How do I put the rich menu on our LINE OA?
Download the image and its layout, then in LINE Official Account Manager open Rich menu → Create, choose the template with the same layout, upload the image, set each area's action (link or text) and save. LineBot.pro doesn't publish menus to LINE for you yet; developers can also use the JSON with the Messaging API. Step by step: how to create a LINE rich menu.

Tools and guides for clinics

Each feature in detail, plus step-by-step LINE OA guides

LINE Chatbot
24/7 replies with AI routing
Rich Menu Maker
AI rich menus at the right LINE size
Rich Message Maker
Flex message cards made with AI
LINE Broadcasts
AI campaigns, send now or schedule
LINE API Development
Custom Messaging API projects
Auto-reply message examples
Guide
How to create a rich menu
Guide
How to broadcast on LINE OA
Guide

Need bookings, membership or ordering inside LINE?

LineBot.pro doesn't include these, but our team builds them to order with the Messaging API and LIFF. Tell us what you need and we'll get back to you.

Free consultationReply within 24hThailand, Japan & Taiwan

Create your first campaign kit in AI Studio

Save your brand once, then make a banner, a rich message and a rich menu in one click. 50 free credits at sign-up, no card needed.

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