Privacy Policy

We collect information you give us when you create an account, use the Service, make a purchase or contact us. **Account information:** - Your email address and, if you provide it, your name - If you sign in with LINE (LINE Login): your LINE display name, profile picture and, with your consent, your email address. We use them only to create your account and to email you about it, such as sign-in links - Records of your purchases (credits and paid services such as the LINE OA Audit). Card payments are handled by Stripe; we never receive or store your full card number **Contact and order details:** - When you use a contact form or book the LINE OA Audit: the name, email address, phone number, company, LINE Official Account URL and message you choose to send us **Content you create:** - Prompts, brand profile details, conversations with the AI Studio assistant, generated images and LINE message JSON, campaigns, keyword bot settings and your credit history **LINE Official Account data:** - When you connect a LINE Official Account, we store its channel ID, channel secret and access token so the Service can use the LINE Messaging API on your behalf - Through the webhook, LINE sends us events about the friends of that account. We store each friend's LINE user ID, display name, profile picture, status message and language, whether they follow the account, and the time of their last message - Incoming text messages are checked against your keywords to choose a reply; their text is not stored - LINE user IDs you paste into a campaign are stored with that campaign - For this data about your customers, you decide what is processed and we process it on your behalf to provide the Service **Usage information:** - Our hosting providers record technical logs (IP address, browser type, pages requested, errors) to run and secure the Service - We do not use third-party analytics or advertising trackers

We use the information we collect to: - Provide, maintain and improve the Service, including generating the content you request - Process payments and keep records of your credits and purchases - Send sign-in links and emails about your account - Respond to your questions and requests, and deliver the services you book - Keep the Service secure and detect, investigate and prevent fraud and abuse

We do not sell, trade or rent your personal information. We share it only with the service providers that run the Service for us, and only as far as they need it: - **Google (Gemini on Vertex AI or the Gemini API):** generates text and images from your prompts and brand profile, and reviews the results. If you turn on AI intent routing for the keyword bot (/automation), incoming LINE messages that match none of your keywords are sent to Gemini to choose the right topic; the AI never writes the reply - **Google Cloud:** our database (Cloud SQL, Singapore region asia-southeast1), storage for generated images (Cloud Storage) and background job queues (Cloud Tasks) - **Vercel:** hosting of the website and application (server functions run in Singapore) - **LINE (LY Corporation):** LINE Login, and the LINE Messaging API used to send your campaigns and replies to the friends of your LINE Official Account - **Stripe:** card payments - **Resend:** sign-in links and emails about your account - **Telegram:** messages sent through our contact forms are forwarded to our team in a Telegram chat We may also disclose information: - **Legal requirements:** when required by law or to respond to legal process - **Business transfers:** in connection with a merger, sale or acquisition - **With your consent:** when you have given us permission to share it

We use appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure or destruction, including: - TLS encryption for data in transit, including connections to our database - Encryption at rest of data stored with Google Cloud, provided by Google - Access to production systems limited to authorized people, with authentication - Signature checks on incoming LINE and Stripe webhooks No method of transmission or storage is completely secure, but we work to protect your information.

We keep your personal information for as long as necessary to: - Provide the Service to you - Comply with legal obligations, such as keeping payment records - Resolve disputes and enforce our agreements You can ask us to delete your account and associated data at any time by emailing privacy@linebot.pro.

Depending on your location, including under Thailand's Personal Data Protection Act (PDPA), you may have the following rights: - **Access:** request access to your personal information - **Correction:** request correction of inaccurate information - **Deletion:** request deletion of your personal information - **Portability:** request a copy of your data in a portable format - **Objection:** object to certain processing - **Withdrawal:** withdraw your consent at any time To exercise these rights, contact us at privacy@linebot.pro. If you are a customer of a business that uses LineBot.pro, please contact that business first.

We use only the cookies needed to keep you signed in and to protect sign-in (security tokens). We do not use advertising or third-party analytics cookies. Display preferences, such as the light or dark theme, are stored in your browser. You can delete cookies in your browser settings; you will then need to sign in again.

Our database and application servers are in Singapore. Some service providers, such as Google's AI services, LINE, Stripe, Resend and Telegram, may process data in other countries. For these transfers we rely on the data protection terms of these providers.

Our services are not intended for children under 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

If you have any questions about this Privacy Policy, please contact us at: **Email:** privacy@linebot.pro **Address:** Bangkok, Thailand